Patient FAQ – Frequently Asked Questions (Under Patient Info)
Scheduling and Appointments
How can I schedule an appointment?
You can schedule your appointment through the patient portal, by calling 210-413-1103 or 240-863-2777, or by filling out a patient assistance request using the following link: Patient Assistance Request
How can I cancel my appointment?
Appointments can be canceled via the patient portal. If you haven’t registered for the patient portal yet, we encourage you to do so. You may also call 210-413-1103 or 240-863-2777 or fill out a patient assistance request at this link: Patient Assistance Request. Please note that there is a $75 cancellation fee for appointments canceled less than 24 hours in advance.
Will I be charged for canceling my appointment?
If you cancel your appointment more than 24 hours in advance, you will not be charged. For cancellations made less than 24 hours before your appointment, a $75 cancellation fee will apply.
How can I reschedule my appointment?
You can reschedule your appointment through the patient portal, by calling 210-413-1103 or 240-863-2777, or by filling out a patient assistance request at the following link: Patient Assistance Request.
What should I do if I didn’t receive a link for my scheduled appointment and am unsure about its status?
You can check the link to your appointment and other upcoming appointment information in the patient portal. If you have not registered for the portal, we encourage you to do so once you receive the link. You will also receive three text and email reminders about your appointment date and time via Tebra electronic medical records.
What should I do if I missed my appointment?
To reschedule your missed appointment, please use the patient portal or contact us by calling 210-413-1103 or 240-863-2777. You may also fill out a patient assistance request here: Patient Assistance Request
Can I schedule an appointment myself?
Yes, you can schedule your appointment through the patient portal, by calling 210-413-1103 or 240-863-2777, or by submitting a patient assistance request at the following link: Patient Assistance Request.
What happens if I cancel my appointment less than 24 hours before the scheduled time?
If you cancel your appointment less than 24 hours in advance, you will incur a late cancellation fee of $75.
Medication Questions
Do you prescribe medications?
Yes, we prescribe medication.
How long will it take to get my medications?
Generally, medications are sent to the pharmacy after your appointment. If there is a delay, please submit a Patient Assistance Form through our website, and a member of our clinical staff will assist you in ensuring you receive your medications.
What is your policy for ADHD and stimulant medication?
Please refer to our ADHD and stimulant medication policy (use hyperlink).
What is your prescribing policy for anti-anxiety, sleep medication, and opioids?
Please refer to our policy for anti-anxiety, sleep medication, and opioids (use hyperlink).
Document Questions
Do I need a doctor’s note for my medication when traveling abroad?
Some medications may require a letter from your clinician. You can request one during your session.
How can I obtain a copy of the document releasing me from care?
Please ask your clinician during your session if you need a letter written.
How can I ensure the documents I filled out online are correct?
You can review your documents through the patient portal. If you have been invited to use the Kareo Patient Portal, you can register there. If you haven’t received the invitation yet, you can register as soon as it arrives.
How can I obtain a doctor’s note?
Your provider can provide a work or school excuse during your session.
How can I upload my documents if I’m having trouble with the upload process?
If you encounter issues with the upload process, please call 210-413-1103 or 240-863-2777. You can also submit a patient assistance form through this link: Patient Assistance Request.
How do I send over my evaluation documents?
You can upload your documents using the patient portal. Alternatively, you may fax your documents to 949-695-4659 or 949-695-4801.
General Questions
Are my sessions secure?
All your sessions are secure and HIPAA compliant.
How do I register for the portal?
You will receive an invitation to register for the Kareo Patient Portal via the email we have on file. You can register once the email arrives.
What states do you offer services in?
We currently offer services in Texas and Maryland, meaning patients must be physically located in one of these states to have an appointment.
What is your fax number?
Our fax number is 949-695-4659 or 949-695-4801.
